Managers

So, You Think You Want to be a Manager…

People decide to go into management for any number of reasons.  When I ask people why the want a management role many say they like the idea of helping to grow and develop others.  Some say it is the way to advancement in the company.  And still others say they want to have a larger impact in the company and the way to do that is to have a team so they can influence more. It can be all of these reasons or others.

It’s important to understand your intention when going into management.  Whether you go into the role to grow and develop people, or you want to advance your career; in either case, it requires you to care about the people you are managing.  Even if your intention is to advance your career, it requires that you have the best interest of the team in mind as you work towards your success.  Your success is dependent on the team and the team’s success is dependent on you. Your actions speak volumes, and the team will know very quickly whether you are in it for yourself or truly care about them.  Caring about them means learning about them and what motivates them, understanding what they do, setting goals and objectives with them, finding ways to support them in achieving these goals, and holding them accountable to meeting expectations. And then recognizing them when they do it well.

 As an individual contributor you must deliver results on the goals agreed to by you and your manager. You are mainly responsible for getting your job done. It doesn’t mean that you don’t rely on others in some way (data, handoffs, etc.), however, the work is yours. As a manager, you are still responsible for driving results, but now you must do that through others versus doing the work yourself.  This is a hard change for new some managers to master.  They want to ensure the team is producing quality work so not only does the team look good, they look good too.  This is totally understandable and good for everybody.  However, often new managers jump into solves problems rather than coach those on their teams to solve the problems. In the “hurry up” pace in the world of work, I understand how that might happen, but as a manager, it is your job to coach, motivate and inspire your team to get quality work done,  and done on time. Remember, your way is not the only way and you need to bring an open mind to how the work gets done.

There are some working managers where part of their job is managing the team and the other percentage of time is spent on doing individual work. I’ve especially seen this in software engineering. This seems to work because it gives the person people management experience, yet they stay close to the work they love. However, this probably works better at an entry-level management role.  As you move up in the organization this will not work as well. At the higher levels of management, the expectation is that you become more strategic versus tactical and there is really no time to do the individual work. So, if you want to continue to achieve as an individual because the actual hands-on work is so important to you, then perhaps a management career is not for you. 

 Finding ways to communicate to your team is vital if you are to be successful in your role of manager. There are all types of communication needed from the manager to the employees. For example, your team wants to feel connected to the business, and if you don’t push down information from higher up or you don’t push it down fast enough, that can become a problem. People may perceive that you don’t trust them with the information or even that you don’t care enough to provide the information.  So, when thinking about taking a management role know that communication is a very big part of the job.

 There are individuals that want to move up in their careers and know that they don’t want to manage people. Some companies are establishing career tracks for those individual contributors. So, as you are looking for the right company ensure that you are asking the question around promotability and growth so you don’t hit a dead end.

I often hear from people that they don’t want to become people managers because politics play too big a role and they don’t want to deal with it. If that is the only reason you don’t want to be a manager, you may want to rethink this.  You don’t have to play politics, but as a manager, you need to be aware of how decisions are being made, how to engage stakeholders so you get what you need, and how to ensure the work that you and your team are doing is getting recognized. Being aware of how your environment works is important to your success and the success of your team.

 At the end of my book, “First Time Managers Start Here”, I quote Jim Autry who says:

 “Indeed make something of yourself, try your best to get to the top if that’s where you want to go, but know the more people you try to take along with you, the faster you’ll get there and the longer you’ll stay there.”

 You get to decide whether a career in management is right for you. What do you think?

 

If I’m in the Right Company, Am I in the Right Job?

Last week I talked about whether you were working in the right company and began to unlock that answer by asking:

Do my values align with the values of the company?

Does the leadership of the company inspire and motivate me?

Is there room to grow and develop and is it encouraged?

 This week we begin the discussion with the assumption that you are in the right company so are you in the right job? Factors such as clear goals and expectations, growth and development supported by your manager, being empowered, recognition and team dynamics all play a part in determining if you are in the right role.

One of the important components to understanding if you are in the right job is understanding if the expectations of your job are clear. Nothing causes more confusion or leads to more disappointment if you and your manager are not aligned here.  You and your manager should agree on what your goals are, and what you will achieve by when. Goals must also be achievable. It doesn’t mean there can’t be stretch goals. It is good to try to move beyond what you think you are capable of.  However, there should be a balance between achievable and stretch goals and you should understand exactly what is expected of you.  If goals change due to unforeseen circumstances in the organization, the expectations for your performance should change as well. Understanding expectations through dialogue with your manager will help prevent you from being overloaded with work.  Priorities may shift and they often do, but work can’t be a continual pile on. Trying to do it all without relief is not a recipe for success or job satisfaction.

Are you empowered to get your job done without being micromanaged? It is important to feel trusted by those around you including your manager.  Taking the initiative and making decisions should be encouraged. I often hear managers say, “This is how I have done this in the past.” when handing over responsibilities to their direct reports.  This sets up the employee to think that is the way the manager wants to see it done.  This doesn’t leave much space for the employee to be creative or come up with their own way of working.  A better method may be to ask the employee how they might handle a project or situation first.  I see this happening in meetings as well.  The manager asks for employee feedback but says “Here’s what I think,” prior to anyone else speaking.  As a manager it is a good idea to collect the feedback, repeat back what you have heard and then maybe share your opinion.

Are you being recognized for the results you are achieving? Recognition comes in many forms and everyone is motivated differently. It can be monetary recognition or public recognition. It may be recognition in the way of promotion, or in taking on new responsibilities.  You need to decide what is important to you, and ensure your manager knows what kind of recognition you are looking for.

Is your manager engaged in your growth and development? Depending on where you want to go with your career, it is important for your manager to support your journey.  Not having room to grow is one of the biggest reasons people leave their jobs.  Not only does the organization’s culture need to support the growth and development of its employees, the manager needs to do so as well.  You and your manager should set aside time to discuss what you would like to achieve, or where you would like to grow, at least a few times a year.  The manager can help pave the way by making introductions, showcasing your work to others, and exposing you to new experiences.  This is a two-way street, however, and you need to do your part in taking initiative and meeting commitments when these opportunities are presented to you.

Understanding your strengths is also an important component of answering this question. Do you know what your strengths are?  If yes, then are these the skills you are using to get your job done? Playing to your strengths is important in job satisfaction.  Studies have shown that you grow faster when you play to your strengths.  This doesn’t mean that you don’t develop your gap areas, especially if they are required in the job that you do.  We don’t all have the luxury of delegating to others who are stronger in those areas.  You must understand what is required of you in those gap areas in order to be successful and perform to that level. To close the gap, you may need assistance from your manager or your peers.   You may also need to take some additional training.

Do you enjoy working with your colleagues? The team or department dynamics play an important role in establishing relationships at work.  Do you trust your teammates? I believe collaboration and support of colleagues are important in our day to day job satisfaction.  Can you reach out to a colleague when you need help? Are you willing to offer support when someone else needs it? Again, the manager plays a very important role in modeling and fostering collaboration and respect within the team.

There may be other reasons for you to stay in your current job.  It is personal to you. However, if answering the questions above produces many negative responses, then perhaps it is time to think about a change.

Having Your Word: Managing Difficult Conversations

The theme from this week’s coaching is being able to say what you have to say in a way that the other person hears you. As I listen to coachees, there is always an uneasiness when we have to say something that we find uncomfortable or say something that we believe will make the other person feel uncomfortable, or perhaps will misunderstand. It is interesting because it doesn’t matter the role you play in an organization. The manager doesn’t want the employee to feel bad in hearing constructive feedback. On the other hand, the employee doesn’t want the manager to hold it against them if he/she provides constructive feedback to the manager.

In one example a manager had to have a conversation with an employee who was not performing when working from home. She literally had to text the employee to ensure assignments were being completed after the project due dates were missed. This particular employee is quite capable because while working in the office, he got the work done effectively and efficiently.

In another example, the individual’s boss was being a micromanager and continued switching priorities so there was too much work to do with nothing having priority. It was hard to keep up with the workload! This employee hadn’t had a conversation with his manager because he didn’t think it would change anything. How many times have you hung on hoping for change?

These situations and many others require preparation, honesty, clarity, negotiation, and agreement. This is where a coach or trusted advisor can be instrumental in having a successful conversation. Role playing with another gives you practice beforehand, and well worth the time spent if this is an important conversation.

In preparing, understand what is going on from your perspective. What are you observing? What needs to be clearer for you? Understand what the real issue is. Sometimes we think it is one thing, and digging down deeper and asking “why” may be helpful in discovering it is really something else.

How is this situation impacting you, the business, those around you? Is the team being impacted by this person not meeting expectations? Is the constant indecision and priority setting creating a high level of stress? Be able to articulate the impact so the other party understands.

Ask for the other person’s perspective. Saying something like, “I have observed that when we are in staff meetings, you are not giving others the opportunity to provide their feedback before cutting them off. Teammates are feeling frustrated by that. I would really like to understand what is going on from your perspective.” And although it is very difficult to remain silent, give the person the opportunity to speak. Because these conversations can be difficult, we often find the need to fill in the empty spaces. Try to refrain unless you are asked a question. At times defenses are raised and I would encourage you to come back to the issue and impact calmly versus making the situation confrontational.

Once you have agreement on what is going on, talk about what you would like to see from the person to change the situation. Be as clear as you can be. Leave the meeting with both parties having the same understanding. It may take some negotiating depending on the situation and what you learn from the other person’s perspective.

Lastly, in addition to being intentional, be authentic, and be thoughtful. The person to whom you are speaking will be appreciative and you will feel better. Win Win!

Read More: First-Time Managers Start Here: Building a Solid Foundation for New and Aspiring Managers by Donna Aldrich

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